Terma perkhidmatan
- Entitlement to Purchase Products
- Placement of an Order – Sales Contract
- Payments
- Deliveries
- Pricing
- Warranties and Liability
- Product Descriptions and Defects
- Right of Withdrawal – Returns
- Miscellaneous
These Terms and Conditions of Service apply to all sales and deliveries of products (“Products”) published and sold on this internet site (“Site”) by the seller Stylelab Pte. Ltd. (“Seller”), an exclusive distributor of Fashion Box S.p.A (“REPLAY”), with a registered office in Singapore, under the registration number of 201912679C. Our registered address is at 63 @ Ubi, 63 Ubi Avenue 1 #04-07. You can contact us by writing to us at cs.replayjeans@stylelab.com.sg.
All Users (“Users”) must carefully read these Terms and Conditions of Service before completing the purchase procedure. The purchase of Products on this Site implies the acceptance of these Terms and Conditions of Service.
Any modification or amendment to these Terms and Conditions of Service will immediately become effective after being published on this Site and will regulate all the subsequent sales of Products.
1. Entitlement to Purchase Products
The purchase of Products on this Site is allowed only to customers (“Customers”) who are natural persons eligible to execute and perform binding agreements according to the applicable law or under parental (or guardian) consent, when needed, or legal entities.
When requested, Customers must provide their own name, surname, birth date, email address and other personal information. All such information must be true, accurate and up to date.
They cannot make any purchase under someone else’s identity unless strictly authorized to do so by the identity holder. Identity theft is a serious crime in most jurisdictions.
2. Placement of an Order – Sales Contract
An order (“Order”) can be deemed as accepted, and the relevant sales contract (“Sales Contract”) between the Seller and the Customer executed, only at the moment when the Seller dispatches the Products and submits an Order acceptance notification by e-mail to the Customer (“Order acceptance notification”).
Until that moment, the Seller retains the right to refuse any Order, as the Seller considers appropriate and for any reason whatsoever.
All Orders are subject to acceptance by the Seller and to availability in stock.
The Seller will not be held liable by reason of withdrawing any Product from the Site after an Order or refusing to accept any Order.
It may unintentionally happen that the Site shows as available Products that are actually unavailable at that moment.
The submission of an order receipt confirmation (“Order receipt confirmation”) via email by the Seller to the Customer does not imply any acceptance of the Order by the Seller. The Order receipt confirmation is only meant to communicate to the User that the Order has been received.
Users must verify that all the information concerning their Order reported in the Order receipt confirmation, including but not limited to details concerning Products and personal information, is correct. If it is not correct, they must inform the Seller promptly about any error or inaccuracy using the email address or contact form linked to in the Order receipt confirmation.
Users are invited to store a copy of the Order receipt confirmation and to make reference to the information included there if and when they need to contact the Customer service.
The Seller undertakes to inform Users promptly when a decision not to accept their Order is made. Any payment made by the User with respect to the Order refused will be refunded to the Users within a short timeframe by using the same payment method used for the Order.
3. Payments
Purchases can be made using Shop Pay, Amex, Mastercard, Visa, Apple Pay, Google Pay, GrabPay*, and Atome*.
Payments will be debited at the moment when the Order is accepted, that is when the Products are dispatched to the Customer. However, prior security checks to prevent insolvency or fraud may take place.
The Seller will not directly process any credit card details or other financial information supplied for the transaction and belonging to the Customer.
The Seller uses a primary payment gateway (“Payment Gateway”) to authorize the credit card payment.
The Payment gateway protects the credit card details by encrypting sensitive information to ensure that such information is passed securely between the Customer and the Seller and also between the Seller and the payment processor. However, the Seller cannot be held liable for any error, negligence or wrongdoing referable to how the Payment gateway has managed the financial transaction linked to the purchase of the Products on the Site.
The Site also uses Secure Socket Layer (SSL) technology to guarantee a higher standard of safety on any purchase of Products.
4. Deliveries
The Seller limits shipping to only destinations in the country selected. For example, for Orders delivered to Singapore, select Singapore as your country from the top navigation.
The Seller will deliver the Products to the Customers by means of courier or postal companies.
Unless specifically stated otherwise by the Seller, all delivery expenses (“Delivery expenses”) will be entirely debited to the Customer.
Delivery expenses will be first reported in the shopping cart during the checkout procedure and then in the Order receipt confirmation.
The Seller undertakes to execute the Order as swiftly as possible. Nonetheless, any estimated delivery time should be used as a guide only and starts to elapse from the date when the Products are dispatched.
The Seller cannot be held liable for any delay in the delivery that is not due to gross negligence of the Seller, including but not limited to force majeure, Customs clearance processes, strikes, natural disasters, any other fact pertaining to the supply of courier services or any other circumstance outside of the Seller’s control.
Customers should ensure to be available to receive the Products without any undue delay.
5. Pricing
All purchase prices (“Purchase prices”) of the Products published and sold on the Site are expressed in different currencies, based on the destination of the Order: Singapore Dollars, Malaysian Ringgit, and Philippines Peso. Based on the country selected, Product prices in Singapore includes GST. Product prices in Malaysia do not include applicable duties and taxes (such as Goods and Services Tax). Product prices in the Philippines do not include applicable duties and taxes (such as Sales Tax). The Seller undertakes to execute the Delivery on a duty delivery paid (DDP) basis for both Singapore and Malaysia. All relevant import duties and taxes will be included in the Product price listed on the Singapore site and calculated in the Shipping price listed on the Malaysia and Philippines site.
In the event of any error or mistake in the publication of Purchase prices, the Seller retains the right to modify the relevant Purchase prices at any time. Incorrect prices will not be binding for the Seller in any case, even after the Customer has received an Order receipt confirmation or an Order acceptance notification. The Seller is under no obligation to accept or execute any Order for Products published at an incorrect price and reserves the right to refuse or cancel the Order.
Purchase prices for Products are usually GST-inclusive. Some countries may apply sales taxes, which are not included in the Purchase price.
In this event, Customs duties may apply. Customs duties will not be included in the Purchase price and they will be borne by the Customer in their entirety.
The Seller cannot provide any information or advice as regards the amount of Customs duties, if any, as it is difficult to predetermine the amount of Customs duties on each shipment.
Customers are invited to contact their local Customs office for further information before placing any Order.
Customers understand that the application of Customs duties does not represent a valid cause to terminate the Sales contract between the Customer and the Seller.
6. Warranties and Liability
The Seller, its services and all information provided herein are provided on an “as is” and “as available” basis without warranties of any kind, either expressed or implied, other than those imposed by law, including but not limited to warranties of title or implied warranties of merchantability, satisfactory quality, fitness for a particular purpose or non-infringement. Without limiting the generality of the foregoing, the Seller expressly disclaim any warranty, condition, guarantee, term or representation
(i) as to the reliability, accuracy, completeness, and validity of any content or material on the Site;
(ii) that the functions contained on the Site will be secure, uninterrupted or error-free; and
(iii) that any defects will be corrected. Any and all such warranties, conditions, terms and representations are specifically excluded. The Seller assumes no responsibility for errors or omissions in the materials on the Site, including factual or other inaccuracies or typographical errors. Customers expressly agree that the use and/or access of the Site is at the Customer’s sole risk.
Without prejudice to the generality of the foregoing, we expressly disclaim any and all liability arising from
(i) life or wear of any product or that it will be suitable for any particular purpose or use under any specific conditions, notwithstanding that such purpose or conditions may be known or made known to the Seller;
(ii) improper remedy of defective products, alteration of the products, unsuitable or improper use, wilful damage, negligence, or other misuses of the products, as well as fair wear and tear, by Customers or any third party;
(iii) the third party claims, whether indirect, incidental, consequential, punitive or exemplary damages or for loss of income, profits, bargain, contracts, goodwill, use, enjoyment, time, data, electronically submitted orders or other economic benefits, except in the event of damages that result from the Seller’s gross negligence or intent; and
(iv) any warranties provided under the Terms and Conditions of Sale if the total price for the Order has not been paid in cleared funds by the due date for payment. Customers further acknowledge and agree that the access and use of the Site are dependent on third-party service providers such as internet, network, connectivity or other link providers. Order payment for any Product purchased from the Site is processed by third party payment system providers and the Seller does not retain or process any such payment information. The Seller cannot guarantee the security of such third party payment system(s) or any payment data on the Site, the Seller is not responsible for any acts or omissions of any third parties and disclaims any and all liability in connection with the acts, omissions or defaults of such third parties. Without prejudice to the generality of the foregoing, the Seller is not responsible for the results of any credit inquiry, the availability or performance of the Internet, connection to the Internet or the actions or inaction of any other person or entity, including any internet service provider. By using the Site, the Customer expressly relieves the Seller from any and all liability in connection with the acts, omissions or defaults of such third parties.
To the extent permissible at law: the Seller shall not be liable to the Customer, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with any Order;
The Seller’s total liability to the Customer for all other losses arising under or in connection with any contract between the Customer and the Seller, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the total sums paid by the Customer for Products under such Order.
7. Product Descriptions and Defects
The Seller guarantees the Customer that the Products sold are not faulty or flawed and are in conformity with the Sales contract, that is the Products comply with the description given by the Seller on the Site and possess the qualities of the Products that the Seller has held out to the Customer as a sample or model, are fit for the purposes for which goods of the same type are normally used and show the quality and performance which are normal in goods of the same type and which the Customer can reasonably expect, given the nature of the goods and taking into account any public statements on the specific characteristics of the Products made about them by the Seller on the Site.
For technological reasons, the Seller cannot guarantee that the monitor display of colours will be accurate.
Minor differences between the Product description on the Site and the actual Product features should not be deemed defective for the purposes of these Terms and Conditions of Sale.
In the event of a defective item, the Customer shall be entitled to contact the Seller at cs.replayjeans@stylelab.com.sg with the Order Number, and a photograph of the defect.
All defective items can be returned to the Seller within 30 calendar days from the date of delivery. Products must be unworn, unwashed, unaltered, and with their tags intact. Any refund shall include the Purchase price, partially or entirely, and the relevant Delivery expenses, as agreed with the Customer, and any Customs duties on the initial and/or return delivery.
These Terms and Conditions of Sale do not affect the statutory rights of the Customer in respect of faulty or damaged goods.
8. Right of Withdrawal - Returns
The customer can return any product in its original packaging that is unworn, unwashed, unaltered, and with its tags intact, within 14 (fourteen) calendar days from the date of delivery. Orders of sale items, intimates, swimwear, accessories, and bags are final and cannot be returned. In particular, every Product must include all labels, packaging and accessories (case, hangers, garment covers, etc.) received with the Order; it must not show any signs of use or be altered in any way (worn, washed, ironed, etc.) and it must be in the same condition it was shipped in and packaged appropriately.
The Seller may refuse to accept and may return to the customer, at the customer’s expense (this may include shipping costs and additional duties and taxes).
The Customer cannot return defective products purchased on the Site to any physical store.
If the Customer decides to exercise his/her right of withdrawal, they must notify the Seller by following the instructions provided by the Seller.
Following the proper exercise of the right of withdrawal by the Customer, the Seller will proceed to refund the Customer for the Purchase Price, but not for the initial Delivery expense borne nor for any Customs duties paid on the initial shipment or to return the Products.
Customers have to bear the Delivery expenses to return the Products. Any Customer who wishes to cancel a fulfilled order should check the list of countries for delivery costs.
The Seller will deduct the shipping costs for the returned items from the reimbursed Purchase Price.
The Seller will proceed to refund the Customer within a reasonable time and without causing significant inconvenience to the Customer starting from the date when the returned Products are received back or, if earlier, after the Customer has provided the Seller with evidence that all the concerned Products have been returned.
Refund will take place using the same payment method used by the Customer for the purchase.
To activate the return procedure, contact us here.
For Orders in Singapore, returns will be conducted via pick-up at your preferred address through a return request via Zalora.
For Orders in Malaysia, returns will be conducted via self-return at a drop-off point, with a return label via PostCo, CollectCo, or NinjaVan.
For Orders in the Philippines, returns will be conducted via pick-up at your preferred address through a return request via Zalora.
The Customer will only be liable for any diminished value of the Products resulting from the handling of the goods other than what is necessary to establish the nature, characteristics and functioning of the Products.
In particular, every Product must be returned including all labels, packaging and accessories (case, hangers, garment covers, etc.) received with the Order; it must not show any signs of use or be altered in any way (worn, washed, ironed, etc.) and it must be returned in the same condition it was shipped in and packaged appropriately.
The Seller may refuse to accept any further Orders from a Customer after multiple returns on previous Orders by the same Customer.
The Customer cannot return products purchased on the Site to any physical store.
9. Miscellaneous
Any communication by the Customer to the Customer service shall be made via the contact form or by using the specific email address reported on the Site if any.
These Terms and Conditions of Sale represent the entire agreement between the Seller and the Customer.
No waiver by the Seller shall be interpreted as a waiver of any preceding or succeeding breach of any provision included in these Terms and Conditions of Sale.
Updated: 21st July 2023
